I've taken screen recordings and videos of my phone and Mac app proving the sequence of events and sent it to Whatsapp support. The messages only get sent to my phone when I subsequently reopen Whatsapp, it re-establishes connection with the server, and then I get the message and the notifications. People who send me messages during this time get only the one tick. I've now also ordered another SIM to replace my current one, but that's obviously not going to work either.Įssentially what is happening is that as soon as the app is closed, it loses connection with the server. Erase my phone, and restore the whole thing from iCloud backupĪs well as numerous other things. Delete and reinstall Whatsapp with restore from cloud backup to get my chats back But it shouldn't do given that it's always been off.ĭoes anyone have any suggestions? This is really proving to be annoying. It seems to me as though when WhatsApp is not open on my phone, it loses connection to the server, and only when I open it does it refresh.īackground App Refresh has always been off on my phone, and I've just turned it on for WhatsApp only to see if that makes a difference. One other thing I've noticed is that my WhatsApp Desktop app on MacOS doesn't update either - it keeps saying the Phone has no connection (make sure your phone has an active internet connection), and only when I open Whatsapp on my phone, does the desktop app tend to update with the new messages as well. I am running the latest version of iOS 14 (and only updated to the most recent update yesterday after all this started happening, but this has made no difference). I've double checked notifications in settings, as well as notifications in WhatsApp and all is as it should be. There is no notification, no red app icon denoting an unread message, and only when I open WhatsApp do I see if any messages have been sent to me. This last weekend I've noticed that WhatsApp notifications aren't coming through for some reason. I have an iPhone X with the latest version of iOS installed.
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